Diploma in Aviation Management & SEP

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About The Course

This one-year diploma equips aspiring aviation professionals with the knowledge, skills, and industry-recognized training required to succeed in various ground and air service roles across international airports and airlines. It provides a comprehensive foundation for careers in airline operations, ground services, and cabin crew management.

Course Objective

The IATA One-Year Diploma in Aviation Management & SEP is designed to prepare individuals for professional roles across airline and airport operations. The program combines foundational knowledge in aviation management with practical training in safety and emergency procedures (SEP), enabling students to:

  • Understand operational procedures in passenger services, ramp handling, and airport management

  • Develop in-demand skills for cabin crew and ground staff roles

  • Gain hands-on training in emergency response, including firefighting, first aid, and water survival

  • Enhance customer service, communication, and professional grooming standards

  • Improve cultural competence and inflight communication through basic Arabic training

  • Strengthen job readiness through structured interview and career development sessions

Course Content

Main Modules:

  • Passenger Ground Services (PGS) – 60 hours

  • Airline Cabin Crew – 60 hours

  • Airport Operations Management (AOP) – 60 hours

  • Airport Ramp Services – 60 hours

  • Ground Operation Management (GOM) – 80 hours

Additional Certifications:

  • Dangerous Goods Regulations (DGR 4.1.I & 4.1.J) – 12 hours

  • Practical SEP Training – 8 hours
    (Covers: Fire & Smoke, Water Survival, First Aid, Hypoxia, Aircraft Doors & Exits, etc.)

Support Modules:

  • Grooming and Professional Development – 9 hours

  • Interview Preparation – 9 hours

  • Arabic Language for Aviation – 24 hours

Prerequisite

  • Participants should have a basic understanding of air cargo or passenger handling operations.
  • A foundational knowledge of aviation terminology, aircraft types, and ground handling processes is recommended.
  • The training will be conducted in English, so participants should be comfortable with English communication in a professional context.

Exam & Certification

Participants who successfully pass the final exam will be awarded a Certificate of Completion issued by the Knowledge and Human Development Authority (KHDA), Government of Dubai.

Exam Details:

  • Format: Closed-book
  • Duration: 3 hours each module. That means 4 exams
  • Passing Grade: 75%
  • Attempts Allowed: 2

Course Brochure

Tauseef Ur Rehman

Senior Faculty – IATA Courses, Aviation Training Center, Dubai

Tauseef Ur Rehman brings with him a vast hands-on experience of over 35 years in the Travel and Tourism industry. Throughout his career, he has worked with prestigious organizations such as:

Cox & Kings Travel Agents – 1 Year

Sharjah National Travel & Tourist Agents (SNTTA) – 2 Years

Sharjah Airport Travel Agency (SATA) – 5 Years

Emirates Airlines Group – 20+ Years

At Emirates Airlines Group in Dubai, he served in various departments and positions, gaining deep insights into airline operations and customer service excellence.

Currently, Tauseef serves as a Senior Faculty at Aviation Training Center, Dubai, where he delivers IATA-certified training programs. His interactive teaching style ensures a dynamic and engaging learning environment for aspiring professionals in the aviation and travel industries.

Ms. Preeti Dhillon ( ex cabin crew of kingfisher and singapore airlines ) Personality development & interview prep.

Ms. Noura Alamari ( arabic subject matter expert) For arabic session 

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